Terms and Conditions

1.Agreement and who may use our services

You must be 18 or older to book services, sign a proposal, or consent to receive text messages from us. By booking, you confirm that you own the property or that you have the owner's authority to have the work performed. If you are booking for someone else, you are responsible for making sure they know and accept these terms.

We serve residential and commercial customers in New Jersey, New York, and Pennsylvania. Where a term below applies only in one state, we say so.

Some parts of these Terms protect residential customers specifically, including the three day right to cancel in Section 15. If you are booking on behalf of a business, a property manager, an association, or a government body, those residential-only terms do not apply to you.

Which document controls. These Terms govern your use of our website and apply generally to our services. If you sign a written proposal, estimate, or home improvement contract with us, that signed document controls anything it addresses, and these Terms fill the gaps. Nothing on this website replaces, limits, or waives any right or notice required by law to appear in that signed contract.

2.Estimates and proposals

Estimates given by phone, email, text, or online form are preliminary. They are based on the information you give us and on measurements taken from public sources, and they are subject to change once we see the property.

• Written proposals are valid for 30 days unless stated otherwise on the proposal.
• For cleaning, pricing assumes normal soil levels for the surface and region. Heavy staining, biological growth, paint overspray, construction residue, or unusual access may require a revised price.
• For shrink wrapping, pricing assumes the item is accessible, prepared, and of the size and shape described. For holiday lighting, pricing assumes the roofline, height, and attachment points described, and adequate existing electrical supply.
• If conditions on site differ from what was described, we will tell you the revised price before starting. You may accept it, reduce the scope, or cancel with no charge.
• Any change to an accepted proposal will be put in writing and agreed by both of us before the work is done.

3.Scope of work

We perform only the services listed on the accepted proposal, on the surfaces or items listed, at the address listed. Anything not listed is not included. Sections 10 and 11 add terms that apply specifically to shrink wrapping and holiday lighting. Common examples of work that is not included unless we have written it in:

• Detached buildings. House washing covers the main house only. Garages, sheds, barns, pool houses, and other detached structures are quoted separately
• Foundations, masonry chimneys, and roofs are not part of a siding wash
• Walls and stairs are not part of a concrete or paver cleaning unless the proposal lists them
• The underside of a deck is not included unless the proposal lists it
• Gutter interiors and gutter brightening, when only an exterior house wash is listed
• Window cleaning, screen removal, or screen cleaning
• Sealing, staining, painting, or coating of any surface
• Repairs of any kind, including caulking, siding, trim, mortar, or wood replacement
• Removal of items, furniture, planters, or vehicles from the work area
• Landscaping cleanup beyond removing our own debris

Rust, oil, tar, and paint. No standard wash includes the removal of rust, oil, tar, or paint. We do not offer oil or automotive fluid stain removal at all. Results on those are unreliable and we would rather say so up front than take your money for it.

Grease and gum on commercial concrete. Where the proposal lists grease or gum removal, we will remove the material itself, but staining where it sat will remain. That is the nature of the surface, not a shortfall in the work.

4.Scheduling, weather, and access

All of our work is outdoors and depends on weather and daylight. We schedule in arrival windows, not exact times, because job durations vary.

• We may reschedule for rain, high wind, lightning, freezing temperatures, or unsafe conditions. We will contact you as early as we can and offer the next available date.
• Weather rescheduling is not a cancellation and does not create a refund or a discount.
• If we arrive as scheduled and cannot access the property, cannot access water or power, or cannot work safely, we may treat the visit as a missed appointment and charge the trip fee in Section 14.
• Work at some properties requires more than one visit. We will tell you if that is the case.
• We are not responsible for delays caused by events outside our control, including severe weather, utility or water supply failure, labor stoppage, supply shortage, accident, illness, or government action. Where that happens we will give you written notice of the reason and tell you when the work will begin or be completed.

5.What we need from you before we arrive

These steps protect your property. Please complete the ones that apply to your job before your arrival window opens. Sections 10 and 11 add preparation steps for shrink wrapping and holiday lighting.

For every job:

• Clear safe access to the work area, including a path for ladders and equipment
• Unlock gates or provide the code, and secure any dog run or pet waste area
• Bring pets indoors and keep them inside while we are working
• Tell us in advance about anything fragile or hidden, including known leaks, failed seals, loose siding, damaged screens, recent paint or repairs, sensitive plantings, solar panels, security cameras, and low voltage or irrigation lines

For cleaning jobs, also:

• Close and latch all windows and doors, including storm windows and basement windows
• Move vehicles, grills, furniture, planters, and decorations out of the work area
• Keep pets inside until the surfaces are dry
• Provide access to a working exterior water spigot with normal pressure, and to a working exterior electrical outlet where the job requires one
• Tell us about well water, septic fields, koi ponds, or water features
• Cover or remove anything you do not want exposed to water or cleaning solution

6.Property condition and pre-existing damage

This section applies to all of our services. Our work puts water, pressure, cleaning solution, heat, ladders, or fasteners against surfaces that may already be aged or compromised. We inspect what is visible, but hidden defects are common and are not always detectable before work begins.

We are not responsible for damage that results from pre-existing conditions, including but not limited to:

• Loose, cracked, warped, brittle, or improperly installed siding, trim, or soffit
• Failed or missing caulk, sealant, flashing, or weather stripping
• Failed window or door seals, including fogging or water inside double pane glass
• Rotted, soft, splintered, or insect damaged wood
• Deteriorated mortar, loose pavers, spalling or flaking concrete
• Loose, damaged, or improperly pitched gutters and downspouts
• Existing leaks, prior water intrusion, or unsealed penetrations
• Failing, peeling, chalking, or unbonded paint, stain, or coating
• Damaged, unsealed, or missing screens
• Prior repairs, mismatched materials, or work performed by others

We photograph the property before and after each job. Those photographs are our record of condition at the time of service.

7.What cleaning can and cannot remove

Our goal is a significant, visible improvement. Complete removal of every mark is not always possible, and no reputable cleaning company can promise it. The following are not guaranteed to be removed, and their presence after cleaning is not a defect in our work:

• Oxidation and chalking on aged vinyl, aluminum, and painted surfaces. Cleaning removes the growth and grime on top of the surface. It does not restore a finish that has already broken down, and the underlying color may look faded or uneven once the dirt is gone.
• Rust and irrigation staining on concrete, siding, and masonry. We approach rust carefully. The products that lift it are strong, and on some surfaces they can lighten or damage what is underneath. Where we take rust work on at all it is quoted separately, it may take more than one treatment, and the realistic outcome is often lightening rather than full removal.
• Artillery fungus, also called shotgun fungus, the small black specks that come from mulch and bond into the surface
• Tannin bleed from leaves, acorns, and wood
• Deep set organic staining, embedded algae shadowing, and long term biological growth that has etched the surface
• Paint overspray, adhesives, tar, roofing cement, efflorescence (the white powdery crust that works its way out of brick and concrete), and fertilizer burn
• Etching, pitting, chemical burns, and prior damage caused by earlier cleaning, sealing, or de-icing products
• Tiger striping on aluminum, the dark vertical streaks that run down gutters and siding. These are roof runoff residue and road grime bonded into paint that has already oxidized. A standard house wash will not clear them, and neither will more pressure. Removing them takes a dedicated brightening treatment, which is separate work and is not part of any wash. Ask us before you book if this is your main concern, and we will tell you whether it is something we can help with.
• Embedded streaks under windows and at corners on synthetic stucco and similar siding
• Scuff marks from tires, toys, and equipment on vinyl fencing and siding
• Shadowing and color variation where objects sat on a surface for long periods, or where areas aged differently due to sun and shade

Where a stain of this kind is present, we will tell you before or during the job and give you our honest assessment of what improvement is realistic. Additional treatment, where available, is quoted separately and carries no guarantee of full removal.

8.Roof and soft wash cleaning

Roof cleaning is performed by low pressure soft wash only. We do not use high pressure on roofing.

Roof types we clean: asphalt shingle, metal, tile, and slate. If your roof is something else, tell us when you call. We will take a look and tell you honestly whether it is work we should be taking on, rather than learning on your roof.

• Some loss of granules is normal on asphalt shingle roofs, particularly on older roofs, and is not evidence of improper cleaning.
• Results may take time to fully appear. Dead growth continues to lighten and wash off over the following weeks.
• Regrowth is normal. Rate of regrowth depends on shade, tree cover, humidity, and roof material. Cleaning is maintenance, not a permanent fix.
• Some manufacturer and installer warranties limit or exclude certain cleaning methods. It is your responsibility to confirm what your roof warranty permits. We are not responsible for warranty claims denied by a manufacturer or installer.
• Roof cleaning assumes there are no gutter guards. If guards have to come off to do the work, that is extra time and may carry a fee, which we will tell you about before we start.
• Roof cleaning does not include clearing debris out of gutter interiors, or the removal of rust, paint, caulk, or tar.
• We do not clean roofs that are structurally unsafe, and we may stop work and reschedule if conditions on site are not safe.

9.Decks, pavers, concrete, and other surfaces

• Wood decks, fences, and siding may show furring, which is a fuzzy raised texture, along with raised grain or color variation after cleaning. This is inherent to cleaning wood and is more pronounced on soft, weathered, or previously damaged wood.
• Uniform color across a wood surface is not guaranteed. Boards absorb differently based on age, grain, and prior coatings.
• Composite decking may hold staining that does not release, and some brands mottle or lighten unevenly.
• Stucco, synthetic stucco (sold under names like EIFS and Dryvit), and painted masonry are cleaned with low pressure only. These surfaces can be fragile and results vary.
• Paver patios and walkways. Cleaning removes the joint sand along with the growth and dirt, which is unavoidable. Pavers usually need re-sanding afterward to stay stable. Re-sanding is separate work and is quoted on its own unless the proposal already includes it.
• Asphalt driveways. We wash asphalt as preparation for seal coating, not as a finished result on its own. Some marks and dirt will remain, and washing can create new marks in the surface. The driveway needs to be seal coated after we are done.
• Concrete. Cleaned with high pressure hot water. Concrete holds staining differently across a slab, and areas that aged under shade, planters, or vehicles may stay darker than the rest.
• We do not clean surfaces we judge to be too damaged or too unstable to clean safely. If we decline a surface after arriving, you are not charged for that portion.

10.Shrink wrapping

We shrink wrap boats, vehicles, patio furniture, grills, outdoor kitchens, HVAC and pool equipment, machinery, pallets, and other items for weather protection, storage, or transport. What we wrap is listed on the proposal.

Shrink wrap is weather protection. It is not a warranty against damage. It reduces exposure to rain, snow, sun, and airborne debris. It does not make an item weatherproof, waterproof, or safe from every condition.

• Condensation, mildew, and corrosion. Wrapped items trap moisture. We install vents sized to the item, but condensation, mildew, mold, musty odor, surface rust, and finish clouding can still occur, particularly on items that were damp, dirty, or not fully dried when wrapped. We are not responsible for these outcomes.
• Preparation is yours. Before we wrap, the item should be clean, dry, and ready for storage. Drain water, remove food, fuel, batteries, electronics, cushions, textiles, and anything perishable or valuable unless we have agreed in writing to wrap it in place. Tell us about propane, fuel tanks, or pressurized components so we can work safely around them.
• Wind and storm. Wrap can tear, lift, or fail in high wind, heavy snow load, ice, or falling debris. We build to normal seasonal conditions for this region, not to storm conditions. We are not responsible for wrap failure caused by severe weather or for damage to the item that follows from it.
• Contact with the item. Heat is used to shrink the material. Some surfaces, decals, vinyl, canvas, soft plastics, and aged finishes can mark, soften, or discolor from heat or from contact with the film or its straps. Tell us about sensitive surfaces before we start.
• Inspect it yourself. Wrap conceals the item. We recommend you inspect and photograph it before we wrap and again after removal. We are not responsible for pre-existing condition, or for loss or damage occurring underneath the wrap during the storage period.
• Insurance stays yours. The item stays covered by your own insurance while it is wrapped. We do not insure it, and we are not taking it into our keeping or acting as a storage yard. Wrapping does not move the risk of loss onto us.
• Access and re-entry. Cutting into or opening the wrap yourself may void its integrity and any re-wrap at no charge. If you need periodic access, tell us in advance and we will install a zipper door where the item allows.
• Removal and disposal. Removal is a separate service unless the proposal includes it. Removal is scheduled by appointment and is subject to weather. We recycle or dispose of the material where facilities accept it.
• Where the item sits. You are responsible for the location, the surface it rests on, permission to place it there, and compliance with any HOA, marina, municipal, or landlord rule. We wrap where you tell us to wrap.

11.Holiday lighting installation

We install, service, remove, and where agreed store holiday and decorative lighting. The proposal lists what is installed, where, and whether the product is ours or yours.

• Attachment and surfaces. Installation involves clips, hooks, ties, and stakes attached to gutters, fascia, shingles, trim, masonry, and landscaping. Normal installation and removal can leave small marks or fastener impressions, and can disturb surfaces that are already aged, loose, brittle, or improperly installed. Section 6 applies to this work in full.
• Electrical supply is yours. You are responsible for providing working, properly grounded exterior outlets with sufficient capacity for the display. We do not perform electrical work, add circuits, or modify wiring. Tripped breakers, overloaded circuits, and faults in your existing wiring are not our responsibility, and we may reduce or refuse a design that we judge to exceed your available supply. We recommend an outlet with built-in shock protection, marked GFCI, and a timer.
• Customer supplied product. If you provide the lights, we install what you give us. We do not guarantee the condition, safety, compatibility, or lifespan of product we did not supply, and we may decline to install anything damaged, non-rated for outdoor use, or unsafe. Time spent testing or troubleshooting customer supplied product may be billed.
• Who owns the lighting. The proposal says whether the lighting is ours or yours. Where we supply it as part of a seasonal package, it stays our property and is included for the season stated on the proposal. Where the proposal says you are buying it, it becomes yours once paid for, and any manufacturer warranty passes to you. We do not add a warranty of our own to product you buy.
• Outages and service calls. Bulbs, strands, cords, and controllers fail. We do not guarantee a display will stay fully lit for the entire season. Where we supplied the product, we will repair or replace failed sections during the season at no charge, normally within a few business days of your call and subject to weather. Failures caused by storm, animals, vandalism, your own adjustments, or your supplied product are billable.
• Roof and height work. We install only where we judge access to be safe. We may decline a roofline, height, or pitch, or stop work if conditions become unsafe, and you are not charged for a portion we decline.
• Scheduling. Installation and removal dates are seasonal and weather dependent. Removal is scheduled after the season and may extend into the following weeks where snow, ice, or wind prevents safe access. Removal delays caused by weather do not create a refund or a discount.
• Removal deadline. If you have not allowed us access to remove the installation by the date on the proposal, we may schedule removal at our discretion or bill for additional trips. Where we supplied the product, product not recovered because we could not gain access may be billed at replacement cost.
• Storage. We do not store your lighting between seasons unless the proposal says we will. Where the proposal does include storage, we handle it with reasonable care but do not insure it, and we are not responsible for ordinary wear over time or for stored product that fails when it goes back up.

12.Cleaning solutions, plants, and pets

Most of our washing is done with hot water. We use professional grade cleaning solutions, which for soft washing usually means a bleach based cleaner and biodegradable detergents. We pre-wet, tarp where appropriate, and rinse surrounding vegetation.

• Some plants are sensitive despite these precautions. We are not responsible for the loss of plants, grass discoloration, or damage to landscaping that has been treated, is already stressed, or has not been identified to us as sensitive in advance.
• Keep pets, children, and people out of the work area during service and until surfaces are dry.
• Tell us in advance about a well, septic field, koi pond, water feature, rain barrel, vegetable garden, or beehive so we can adjust our approach.
• Cleaning uses water, and that water runs off onto the ground and drainage around the work area. Tell us in advance about drainage limits, sensitive areas, or any rule that applies where you are, and we will go over the approach with you before we start.

13.Our satisfaction and re-clean policy

This policy covers cleaning workmanship. Shrink Wrapping and holiday lighting are covered by Sections 10 and 11 instead. It does not apply to:

• Any condition listed in Section 7 as not removable
• New soiling, pollen, storm debris, or regrowth that appears after service
• Areas excluded from the proposal or that we could not access
• Requests made after the window above

Our remedy under this policy is re-cleaning. Deposits, cancellations, and the situations where we do issue a refund are set out in our Refund and Cancellation Policy. Re-cleaning is offered instead of a refund. If we cannot correct an issue that is genuinely our workmanship, we will refund the portion of the price allocated to that area. Payment cannot be withheld for the completed portions of the job while a re-clean is being scheduled.

14.Pricing, payment, and late accounts

• Prices are as stated on the accepted proposal. Sales tax is applied where required by state law.
• A deposit of 25% is required on jobs over $1,500, and may be required to hold a date on larger jobs. Deposits are applied to the final invoice.
• Payment is due on completion of the work unless the proposal says otherwise.
• We accept cash, check, and major credit and debit cards. Card payments are processed by our payment provider under their terms.
• Missed appointment or lockout trip fee: $75.
• Returned payment fee: $35.
• Past due balances may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. You are responsible for reasonable collection costs and attorney fees permitted by law.
• If you dispute a charge, contact us first. Filing a chargeback on a completed job without giving us a chance to resolve the issue is a breach of these terms, and we will respond with the signed proposal, job records, and before and after photographs.

15.Cancellation and your right to cancel

You may cancel or reschedule a booked appointment by contacting us at least 24 hours before your arrival window. Later cancellations may be subject to the trip fee in Section 14.

16.Licensing, registration, and insurance

• We are registered as a New Jersey Home Improvement Contractor. Our registration number appears on our proposals and contracts, and you can ask us for it at any time.
• We carry general liability insurance and workers compensation coverage where required. A certificate of insurance is available on request and is provided with residential home improvement contracts in New Jersey.

We perform residential work in New York and Pennsylvania only where we hold the registration or license that state, county, or municipality requires. If we cannot lawfully perform work at your location, we will tell you rather than take the job.

Registration and license numbers appear on our proposals, contracts, and advertising as required by law.

17.Text messaging terms

Program description

Clear Choice Exterior Cleaning sends text messages to customers and prospective customers who provide their mobile number and agree to receive them. Messages include two kinds of content:

• Service and transactional messages: estimate follow ups, appointment confirmations and reminders, arrival windows, crew and weather updates, job completion notices, invoices, payment receipts, and replies to your questions.
• Marketing messages: seasonal service reminders, maintenance offers, and promotions.

How you opt in

You opt in by giving us your mobile number and checking the consent box on a form on our website, by writing your number on a proposal or service agreement with the consent language, by texting our published number first, or by telling a representative during a call or in person that you agree to receive texts. We keep a record of how and when consent was given.

Consent to receive marketing text messages is not a condition of purchasing anything from us.

Message frequency and cost

Message frequency varies and depends on your activity with us. Marketing messages are typically sent no more than 4 times per month. Message and data rates may apply. Your mobile carrier's standard rates apply to every message sent and received.

Opting out and getting help

Reply STOP to any message to stop receiving texts. You will receive one confirmation message and then no further messages. Reply HELP for assistance, or contact us using the details in Section 28. You can also ask us by phone or email to remove your number.

Carriers and delivery

Delivery is subject to your carrier's network. Carriers are not liable for delayed or undelivered messages. We are not responsible for messages that do not reach you because of your device, your plan, or network conditions.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every sharing category in our Privacy Policy and are not shared with any third party.

Eligibility

You must be 18 or older and the account holder or authorized user of the mobile number you provide. Tell us right away if your number changes or is reassigned.

18.Email communications

We send estimates, invoices, receipts, and service notices by email. If you have agreed to receive marketing email, you may unsubscribe using the link in any marketing message. Unsubscribing from marketing does not stop emails that relate to a job you have booked.

19.Phone calls and recording

Calls to and from us may be recorded or monitored for quality, training, and accuracy. Some calls may be answered or placed by an automated assistant. Because Pennsylvania requires the consent of every party to a recorded call, we announce recording at the start of the call. Staying on the line after that announcement is your consent. If you prefer not to be recorded, tell us and we will stop, or contact us by email or web form instead.

20.Photographs and marketing use

We photograph and video work areas before, during, and after service to document property condition and to show our work.

Unless you tell us otherwise, you grant us permission to use those images in our marketing, including our website, social media, advertising, and printed materials. You can decline at any time, before or after the job, by telling us in person, by phone, by text, or by email. There is no form to fill out and it does not affect your price or your place in the schedule.

When we publish an image we do not include your name, your street address, or any other detail that identifies you, and we do not publish images that show house numbers, street signs, license plates, or people. If you ask us to stop using an image, we remove it from every channel we control and stop using it in new material.

21.Reviews and feedback

We may invite you to leave a review after a completed job. Reviews are always your own honest opinion. We do not offer discounts, gifts, entries, or any other incentive in exchange for a positive review, and we do not filter who we ask based on how satisfied we think they are. If something went wrong, we would rather hear it from you first so we can fix it.

22.Use of our website

The content on our website, including text, images, job photographs, logos, and layout, belongs to us or our licensors. You may not copy, republish, scrape, or use it commercially without our written permission.

You agree not to use our website or messaging to submit false information, to interfere with the site's operation, to attempt unauthorized access, or to send unlawful, abusive, or harassing content. We may refuse service, close an account, or block a number for any of these reasons.

Our website and messages may link to third party sites. We do not control those sites and are not responsible for them.

23.Warranties and disclaimers

Where a warranty comes from. Any warranty or guarantee we give you is the one written on your proposal or contract for that job. Some of our services carry one and some do not. Nothing said in conversation, on this website, in an advertisement, or in a listing creates a warranty on its own. If a guarantee matters to your decision, ask us before you book and we will put in writing what applies to your job.

How our warranties work. Unless the written warranty for your job says otherwise, these general rules apply to it:

• It covers only the specific surfaces or areas we treated, at the address on the proposal.
• The remedy is that we come back and re-treat the affected area. It is not a refund, and it is not the cost of having someone else redo the work.
• It does not cover new growth, new soiling, or new staining from a source we did not treat, or from storms, animals, construction, landscaping changes, roof or gutter failure, or work done by others after us.
• It does not cover the conditions listed in Section 7 as not guaranteed to be removed.
• It applies to the customer who booked the job and does not transfer if the property is sold, unless the written warranty says it does.
• It requires the account to be paid in full, and reasonable access for us to come back and look at it.
• Tell us as soon as you notice the issue. We cannot honor a warranty on something we only hear about after someone else has already worked on it.

24.Limitation of liability

If you believe something was damaged, please tell us as soon as you notice it and send photographs. Prompt notice lets us inspect the property while the evidence is fresh and bring in our insurer if needed, which is the fastest route to getting it resolved. Late notice does not by itself bar your claim, but it can make a claim harder for us and for our insurer to investigate.

25.Indemnification

If someone brings a claim against us because of something you did or did not do, you agree to cover our costs. That means claims, damages, and reasonable expenses that come out of you breaking these terms, skipping the preparation steps in Section 5, not telling us about a property condition you knew about, or telling us to go ahead after we raised a concern about a surface.

26.Resolving disputes and governing law

If you have a problem, contact us first. Most issues are resolved with a phone call and a return visit. We ask that you give us 30 days to work with you before starting any formal proceeding.

New Jersey law governs these terms. Any case that is not resolved informally will be heard in the state or federal courts in Monmouth County, New Jersey, and both of us agree to that location. If you are a consumer residing in New York or Pennsylvania, this section does not deprive you of any right to bring an action in your home state where that right cannot be waived.

If any part of these terms is found unenforceable, the rest stays in effect.

27.Changes to these terms

We may update these terms. The current version is always posted on this page with the date at the top. The version in effect when you accepted your proposal governs that job.

28.How to contact us